If you are representing, advocating for or supporting someone who has applied for a National Disability Insurance Scheme (NDIS) plan, their personal information is protected. If you can access this information, it can help build a better understanding of what services they should have access to.
See Access the NDIS for more information about the NDIS, making an application, and understanding plans.
See NDIS assistance to find out who to contact if you have enquiries about eligibility, access and complex needs.
The information on this page is aimed at advocates and support workers who are trying to find out about someone’s NDIS plan and information. If you are trying to access your own information or have been authorised to access someone else’s the NDIS guide to accessing information can help.
To find out more, you can contact the National Disability Insurance Agency (NDIA):
If someone wants to give you access to their NDIS information and plan, the NDIA’s consent forms allow them – or their authorised representative – to provide consent.
There are two kinds of consent that can be given:
The NDIA defines consent to mean that a person freely and voluntarily agrees to share their personal information. For consent to be valid and accepted, it must be clear that:
Consent must also include:
To return a completed consent form to the NDIA, you can:
If someone has given consent through either of these forms, they can change or remove it at any time by calling 1800 800 110 or contacting the NDIA using the contact details above.
Once you have the person’s official permission, you can make a request for information.
You need to:
To submit your information request, you can:
The NDIA recognise that it is not always possible to get someone’s consent to access their information or NDIS plan. In very limited circumstances, they can release information to state agencies and other organisations without this consent. Examples of these circumstances can be found on the NDIS website.
All requests for information are assessed on a case-by-case basis, to decide whether sharing the information is in the public interest. Requests for information from state agencies are covered by the NDIA’s Information Sharing Protocol.
To apply, you need to fill out an Information Request Form explaining in detail:
You will also need to explain who you are and who you are requesting information about. To submit the form:
If the request is urgent, explain why in your request form and covering email, provide the date you require the information and describe any other relevant circumstances. The NDIA will prioritise requests if they determine that there is a genuine urgency.
Requests for information to prevent or lessen a serious threat to someone’s life, health or safety should not go through this request process (see s60(2)(e) NDIS Act). Instead, you can call the NDIA on 1800 800 110 to talk about it.
Serious threats to life, health or safety include when someone is experiencing or at risk of experiencing harm, abuse, neglect or exploitation. This can be physical or emotional, and the NDIA assess reported threats on a case-by-case basis.
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